This article takes you through a step-by-step process to create a new certificate for your PoliWall.  This can be helpful for a number of reasons, but particularly for users of Chrome that may have noticed an error message such as the one below blocking them from accessing their PoliWall:

Error Message

1. Navigate to your PoliWall using a browser, other than Chrome if you are having an issue, and log in.  Next, be sure to change your role to Crypto Admin in the upper right corner.  Then go to Settings (Configuration on the older firmware), and click on HTTPS Settings:

2. Click the "Generate CSR" button.  On the new screen, input all the necessary information and check the box next to "Generate new private key". The Common Name should be the address the PoliWall is sitting at.  If it is not mapped to a domain, the local IP should work.  The email address is optional. Note: If you are using a public certificate authority be sure to input the full domain in the Common Name field.  Also, inputting an email address may cause an error.

3. Once you submit the request, go to View Existing CSR to view the newly generated request.  Copy it and submit it to your certificate authority to generate the new certificate. Then paste the certificate into the PoliWall and submit the signed certificate on the same screen you got the CSR.  See below:

Now you should have a newly installed certificate and be able to access the PoliWall with no issue.  If you are still having trouble or have any questions feel free to get in contact with us by phone or submit a ticket to